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Shipping & Return

Shipping 

Belgium

Shipping costs 4,95
Delivery in 3 to 4 business days

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The Netherlands and Luxembourg

Shipping costs 8,95

Delivery in 3 to 4 business days

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France, Germany and the UK

Shipping costs 8,95
Delivery in 4 to 5 business days

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Rest of the world

Shipping costs 30
Orders are only processed on working days. Shipping is organized by Bpost.

We rely on our customers to submit the correct delivery address.  

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the seal on top of the boxes cannot be broken or opened. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All types of goods not bought on The house of Moringa are exempt from being returned.

To complete your return:

Send an email with a clearly stated refund request to [hello@thehouseofmoringa.com]. Once we receive your refund request, we give clear instructions to send the goods back. 

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.